Privacy Policy

Last updated: 19 July 2026

Bell Cross Roberton Ltd ("BCR Property Management", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020, including its Information Privacy Principles.

1. Who this policy applies to

This policy applies to property owners and prospective owners, tenants and rental applicants, short-stay guests, tradespeople and suppliers, and visitors to our website (bcrproperty.co.nz).

2. Information we collect

• Owners: name, contact details, property details, bank account details for disbursements, and information needed to manage your property and meet our legal obligations.
• Tenants and applicants: name, contact details, identification, tenancy and employment history, references, and (with your authorisation) credit and background check information.
• Guests: name, contact details, booking information, and communications relating to your stay.
• Website visitors: information you submit through our contact and appraisal forms, and standard technical data such as IP address and browser type collected through cookies and analytics.
• Property inspection imagery: as part of our property care services, our team photographs and records managed properties during inspections and turnovers. This imagery is of vacant properties and is analysed with the assistance of AI technology (BCR InspectAI) and reviewed by our team to identify damage, safety, security, and presentation issues.

3. How we use your information

• To provide property management, letting, and short-stay management services;
• To assess tenancy applications, including reference and credit checks with your authorisation;
• To manage bookings, payments, disbursements, and financial reporting;
• To arrange maintenance, inspections, and property care, including AI-assisted inspection review;
• To comply with our legal obligations, including under the Residential Tenancies Act 1986;
• To respond to enquiries and, where you have agreed, send you relevant updates about our services.

4. AI-assisted inspections (BCR InspectAI)

Inspection photos and videos of managed properties are analysed using AI technology to help our team identify issues. All imagery is captured while properties are vacant. Any flags raised by the technology are reviewed by a member of our team before action is taken. Imagery is stored securely, used only for property care, documentation, and service improvement purposes, and is not sold or used for unrelated purposes.

5. Who we share information with

• Service providers who support our operations, such as our property management platforms (including Palace and Guesty), booking channels, payment processors, and cleaning and maintenance contractors — only to the extent needed to deliver our services;
• Credit reporting and tenancy reference agencies, with your authorisation;
• Government agencies, courts, or the Tenancy Tribunal where required or permitted by law;
• Insurers and professional advisers where relevant to a claim or dispute.

Some of our service providers store information on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected by comparable privacy safeguards.

6. How long we keep information

We keep personal information only for as long as it is needed for the purposes described above, or as required by law (for example, tenancy and financial records that must be retained for statutory periods). Information that is no longer required is securely deleted or anonymised.

7. Security

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access or disclosure, including access controls, secure platforms, and staff confidentiality obligations.

8. Cookies and analytics

Our website may use cookies and analytics tools to understand how the site is used and to improve our services. You can control cookies through your browser settings; disabling them may affect parts of the site.

9. Your rights

Under the Privacy Act 2020 you have the right to request access to the personal information we hold about you and to request correction of that information. To make a request, contact us using the details below. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (privacy.org.nz).

10. Contact us

Bell Cross Roberton Ltd
Central Otago, New Zealand
Phone: 0800 276 777
Email: hello@bcrproperty.co.nz

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date of the last update shown above.